FAQ
People visiting our ear, nose, and throat specialists at ACENT in Anchorage often have many of the same questions. To help all of our patients and prospective patients, we've compiled the answers to several of the questions we hear most frequently.
If you have questions that are best answered in person by our ENT specialists, request a consultation or call (907) 279-8800 to schedule your appointment.
Where are you located?
ACENT is conveniently located off Piper Street in the Providence Alaska Medical Center Campus. You will find our clinic on the second floor of the T- Tower between the elevators and the Sky Bridge that leads to the main Providence Hospital.
- What should I bring with me to my appointment?
- Please arrive 15 minutes prior to your appointment and bring the following with you:
- Completed Patient Registration Form (or complete in the office)
- Completed Patient History Form (or complete in the office)
- Current list of medications
- Insurance Card/Billing Information
- Current Photo Identification
- A list of questions you may have
- Copay (Patients are responsible for their copay at time of checkout )
It is my first appointment; what can I expect?
A current identification photo will be taken at your initial visit for your patient record in addition to helping us meet privacy and verification requirements. At your initial visit your provider will review your medical history and may discuss with you any needed diagnostic testing that may be required to help in your diagnosis or treatment. In the specialty field of Otolaryngology, CT, Referrals for Audiology, Allergist or Oncologist, Pathology or MRI, may be suggested and are continual throughout your care. Any diagnostic testing or procedure is an additional charge to your office visit. Diagnostic test results will be reviewed during your follow up appointment with your provider, results will not be mailed
How are prescription refills handled at ACENT?
Routine prescription refill requests must be received at least two business days in advance so that your chart may be reviewed by your provider. It is best to have your pharmacy fax us directly a refill request several days before you are out of medication. Most prescription refills will be sent electronically to your pharmacy and may take up to an hour to process. Please expect a delay if requests are called in over a weekend or after business hours. Some prescriptions can take up to two business days to fill, so please be patient before contacting us a second time. It is our policy that we do not provide refills on some medications without provider approval, which may require an office visit. All prescriptions picked up in our office will require photo identification verification by our staff.
Will ACENT bill my insurance?
We offer medical insurance billing in our clinic as a courtesy to our patients. It is the patient or guardian's responsibility to know your insurance policy and be familiar with your coverage. Each insurance company has individualized rules for determining payment for medical services. Your healthcare coverage is a contract between you the patient and your insurance company. If your insurance plan requires a referral from your primary care physician, or a Prior Authorization, it is your responsibility to have this completed prior to your visit. You should always contact your insurance company if you have any questions regarding coverage or payment of your services. In the unforeseeable event your health plan determines a service or supply "not covered," you will be responsible for the unpaid balance on your account. If your insurance company denies your claim, you are responsible for the unpaid balance on your account and payment is expected in full. It is your responsibility to know which procedures or diagnostic testing may require pre-authorization or a second opinion for coverage. Please advise us of any changes in your insurance coverage. Don't hesitate to speak with our staff in financial services if you need information or codes requested by your insurance company to secure coverage.